Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brightstarangelstore@gmail.com. Please contact us before returning any item. Return instructions and return address will be provided upon request.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at brightstarangelstore@gmail.com.

Damages and issues

Please inspect your order upon arrival and contact us within 7 days if your item arrives damaged or defective.

Exceptions / non-returnable items

Certain types of items cannot be returned, including personalized, custom-made, and made-to-order products unless they arrive damaged or defective.

Due to the handmade nature of our products, slight variations in colour, texture, and finish may occur and are not considered defects.

We also do not accept returns on sale items, gift cards, or digital products.

If you have any questions about a specific item before purchasing, please contact us at brightstarangelstore@gmail.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brightstarangelstore@gmail.com.